Refund and return policy

1. New ASP Rubber Industries accepts returns only two weeks from the date of purchase or the date you have received your product.
   
   
2. Original purchase invoice must be returned with the goods.
   
   
3. If the reason for the return is due to a fault by New ASP Rubber Industries Pty Ltd, New ASP Rubber Industries Pty Ltd will handle all delivery costs for both ways.
   
   
4. If the reason for the return is due to a customer’s fault, the customer is responsible for return shipping costs.
   
   
5. It is the purchaser’s responsibility to check for suitability of the products prior to fitting. All return goods must not be used and need to be in a resaleable condition as was sold.
   
   
6. New ASP rubber Industries Pty Ltd will not take any responsibility for loss or damage of products before receiving it to an ASP warehouse.
   
   
7. Please email sales@aspsuspension.com.au to organise the returning process and get a reference number for your returning items.
   
   

Warranty Policy for Trade Customers

1. Warranty is only applicable for manufacturing faults of the parts.
   
   
2. New ASP warranty will be equal to manufactures warranty subject to a one-year time period from the date of invoice.
   
   
3. To claim New ASP warranty, the customer (purchasing from New ASP) needs to provide:
   
   • The invoice issued to them by New ASP Rubber Industries Pty Ltd
   
   • The invoice issued to their customer with sufficient information to prove that the same products have been used and faulted within a one-year period.
   
   
4. Before removing the faulty products from the vehicle, pictures must be taken as described below.
   
   
5. Email sales@aspsuspension.com.au with all the details mentioned above. Please note,
   
   • New ASP will not cover any warranty for vehicles with performance modifications.
   
   • New ASP rubber Industries Pty Ltd will give warranty for one year from the date of sale or 18,000km, which ever comes first. A copy of the invoice that was issued to the customer may help ASP to determine the Km the vehicle has travelled.
   
   

Terms & Conditions

1. Intellectual Property Rights
   
   1.1.New ASP Rubber Industries Pty. Ltd. (hereafter collectively referred to as “New ASP”) exclusively retain all rights including Intellectual Property Rights on the contents that are displayed in this website including but not limited to any text, software, database, format, words, images, information, phrases, texts, photographs, graphics, maps, designs, logos and trademarks that are displayed on this Website. Intellectual Property Rights mean (i) copyright, patents, database rights and rights in trademarks, trade names, designs, know-how and confidential information (whether registered or not); (ii) applications for registration and the right to apply for registration for any of these rights; and (iii) all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world.
   
   1.2. Nothing contained on this website should be construed as granting any license to use any Intellectual Property Rights on the contents displayed on this website. Your use/misuse of the contents displayed on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that ASP will aggressively enforce its Intellectual Property Rights to the fullest extent of the law.
   
   
2. Accuracy, completeness and timeliness of information
   
   2.1. The information on this site has been included in good faith. It is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy, completeness or timeliness. Nothing contained herein is to be construed as a recommendation to use any product, process, equipment or formulation, in conflict with any patent, or otherwise.
   
   2.2. New ASP makes no representations or warranties, either express, implied, statutory or otherwise of merchantability, fitness for a particular purpose or non-infringement of third-party rights, with respect to the website, the information or any products or services to which the information.
   
   2.3. Your use of this website is exclusively at your own risk.
   
   
3. Limitations and Exclusions of our Liability
   
   3.1. Neither New ASP nor its Directors, officers, employees or agents shall be liable for any loss, damages or expenses of any kind, including but not limited to, direct, indirect, incidental, consequential or punitive damages, arising out of your access to, use, inability to use, change in content of this website even if New ASP has previously been advised of the possibility of such damages or arising from any other website you access through a link from this website or from any actions taken or fail to be taken as a result of any electronic mail messages you send us.
   
   3.2. New ASP shall have no responsibility to maintain the contents and services made available on this website or to supply any corrections, updates, or releases in connection therewith.
   
   3.3. Any content on this website is subject to change without notice.
   
   3.4. New ASP or their officers, employees or agents shall have no liability or any responsibility whatsoever for any loss suffered caused by bug, worms, viruses or whatsoever that may infect your computer equipment or other property by reason of your use of, access to or downloading of any contents from this website. If you choose to download any contents from this website you do so at your own risk.
   
   
4. Prohibited Activity
   
   4.1. You are prohibited from doing any act that New ASP in its reasonable discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:
   
   4.2. Any act that would restrict or inhibit any other user from using or enjoying this website;
   
   4.3. Uploading or transmitting any information or software that contains viruses or other harmful or disruptive component that may cause damage to the property of New ASP or the property of other individuals;
   
   4.4. Submitting particulars that you do not have the right or authority to submit under any law or any contractual or fiduciary relationship (such as trade secrets and confidential information;
   
   4.5. Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual’s consent) or any other of the legal rights of individuals.
   
   
5. Your undertaking
   
   You shall undertake to ensure that all material you send or upload to this website where and if allowed (including, but not limited to, e-mails, text, graphic files, still or moving images, or responses to any questionnaire available through this website) is legally valid, truthful, socially acceptable, complies with all laws and regulations, does not infringe the Intellectual Property Rights or other rights of New ASP or any third party, is not defamatory, unreliable or misleading or otherwise objectionable and is free of bugs, worms or viruses. New ASP controls and operates this website from Australia and makes no representation that the contents are appropriate or will be available for use in other locations. If you use this website from outside Australia, you are entirely responsible for compliance with all applicable laws of that country. Information that New ASP publishes on this website may contain references or cross references to New ASPs’ products, programs and services that are not announced or available in that country. Such references do not imply that ASP intends to announce such products, programs or services in that country. 
6. Indemnification
   You agree to indemnify, defend and hold New ASP and all its directors, employees, advisors, suppliers, advertisers, agents, licensors and licensees harmless from and against any and all claims, damages, losses, costs (including without limitation reasonable attorneys’ fees) or other expenses that arise directly or indirectly out of or from (i) your breach of these Terms and Conditions; (ii) your violation of the undertaking, representation and covenants mentioned herein; and/or (iii) your activities in connection with this web site.
   
   
7. Miscellaneous
   
   New ASP’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither shall the course of conduct between the parties nor trade practice shall act to modify any provision of these terms and conditions.
   
   
8. General Provisions
   
   8.1. New ASP reserves the right to revise these terms and conditions by updating the then- current version thereof posted on this website. By using this website, you agree to be bound by any such revisions and should therefore periodically visit this page of this web site to determine the most current version of the Terms and Conditions to which you are bound.
   
   8.2. New ASP reserves the right to make any changes and corrections to this site as and when ASP considers it appropriate and without notice. New ASP may suspend the operation of this website for support or maintenance work, in order to update the content or for any other reason.
   
   8.3. Personal information provided to New ASP through this web site will only be used in accordance with our Privacy Policy, which forms part of these Terms and Conditions. Please read this carefully. By providing your personal details to us you are consenting to its use in accordance with our Privacy Policy.
   
   8.4. If you apply for a position at New ASP through the Careers section of this website, your curriculum vitae or other information (including personal information) you provide to us will be used solely for the purposes of considering applications and recruitment.
   
   8.5. Nothing in the website is to be construed to constitute a partnership between you and us, nor constitute either of you or us the agent of the other for any purpose, or constitute the creation of a legally enforceable relationship between you and us.
   
   8.6. New ASP reserves the right at its sole discretion to restrict or terminate your access to this website or any feature of this website or part thereof at any time.